Terms & Conditions

Delivery and pickup:

Delivery and pick up rates are based on the time and location of your event. There is a minimum order amount that must be met before charges are applied. On pick up all rentals must be stacked up and ready to go. If the event is still set up there will be a tear down fee. If there are missing or damaged items there will be a replacment cost. Please contact the office for pricing. Delivery and Pick ups are scheduled during the day between 9am-5pm. Any time requested before or after our deliver or pick up times will incur an overtime fee. Contact the office for details. If there is a discrepancy with your order, Please contact the office within 3 hours of reciveing your rentals.

Set Up & Tear Down:

Set up and tear down services available at an additional cost. Arrangements must be made in advance.

Rental Period:

All rates quoted are based on a 24-hour rental period per item; however. We prefer to deliver the day before your event, and pick up the day after. If the rentals are not available on the scheduled return date, there will be an additional day rental. For pick up at the warehouse on weekends, the pick up day is Friday 9am-10am and drop off Monday 9am-10am.

Walk up and Down fees :

All Deliveries are priced at a first floor drop off. If your location is walk up contact the office for pricing.

Cancellation Policy:

Any items cancelled less than 7 days prior to delivery or will-call date will be charged a 50% cancellation fee. For all cancellations if your card has been charged there will be a 5% processing fee. Any items cancelled the day of delivery, customer will be responsible for full contract cost. Special order items are subject to a 100% cancellation charge (linens and custom items) Price match in Brooklyn only for orders that are $500+ in rental items. It does not include Delivery & Pick up fees as well as Tablecloth, Chair covers, Sashes, or Tents)Pricing may increase without notice